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Production Timeline
Each Planet 5 print is individually produced using archival processes to ensure exceptional quality and longevity. This attention to detail requires time.
| Production Type | Timeline |
|---|---|
| Standard Production | 5-7 business days |
| Rush Production (additional fee) | 2-3 business days |
| Holiday Season (Nov 15 - Jan 5) | Add 3-5 business days |
Domestic Shipping (United States)
| Customer Type | Standard Sizes | Oversized (30×40"+) |
|---|---|---|
| Guardian Members | FREE | FREE |
| Non-Members | $19.95 flat rate | $74.95 |
All domestic orders ship via FedEx or UPS with full tracking. Delivery typically takes 5-7 business days after production completes.
Total Delivery Time
From order placement to doorstep delivery, expect approximately 2-3 weeks for most orders. This includes production time (5-7 days) plus shipping time (5-7 days).
Need it sooner? Contact us about rush production and expedited shipping options.
International Shipping
We ship worldwide. International shipping costs are calculated at checkout based on destination, package weight, and dimensions.
| Region | Typical Delivery | Notes |
|---|---|---|
| Canada | 7-14 business days | Customer pays duties/taxes |
| Europe | 10-21 business days | Customer pays VAT/duties |
| Australia/NZ | 14-28 business days | Customer pays duties/taxes |
| Other Regions | 14-28 business days | Contact us for estimates |
Important: International customers are responsible for all customs duties, taxes, and VAT charges. These fees are collected by your country's customs authority, not by Planet 5.
Packaging & Handling
We take extraordinary care in packaging your artwork:
Unframed Prints
Ship flat in rigid mailers with acid-free tissue interleaving. Multiple protective layers prevent bending, moisture damage, and surface abrasion.
Framed Prints
Ship in custom-built wooden crates with corner protectors, foam padding, and kraft paper wrapping. Each frame is suspended within the crate to prevent transit damage.
Returns & Exchanges
We want you to love your art. If you're not completely satisfied, we're here to help.
30-Day Satisfaction Guarantee
If you're not happy with your purchase for any reason, contact us within 30 days of delivery. We'll arrange a full refund or exchange.
Conditions: Items must be returned in original packaging and condition. We'll provide a prepaid return label for domestic orders. International return shipping is the customer's responsibility.
Damaged in Transit
If your artwork arrives damaged, contact us immediately with photos of the damage and packaging. We'll ship a replacement right away at no cost.
You don't need to return the damaged print. Simply recycle it or dispose of it as you see fit.
Wrong Item Received
If you receive the wrong item, contact us immediately. We'll expedite the correct piece and provide a prepaid return label for the incorrect item.
Non-Returnable Items
Due to their custom nature, the following items cannot be returned unless defective:
• Custom commission pieces
• Fifth Element collection pieces (contact us for special circumstances)
Order Tracking
Once your order ships, you'll receive an email with tracking information. You can monitor your delivery progress through the carrier's website (FedEx or UPS).
Need help tracking your order? Visit our Track Order page or contact us directly.
Questions?
Our team is happy to help with any shipping or return questions. Reach us at hello@planet5media.com or through our contact form.